Knowledge base

Help articles

Choose a category to find guides and answers.

Platform

Modules

Configuration

Guides on foundational setup and configuration in Entrii backoffice — accounting, integrations, sales channels and other settings.

Sales channels

Guides on sales channels, storefronts, automations and per-channel setup in Entrii backoffice.

Programs

Guides on programs, sessions, content, products and resource allocation in Entrii backoffice.

Templates

Guides for ticket templates, notification templates, document templates, merge tags and the template library in Entrii backoffice.

Venue and maps

Guides on seating maps, floor plans, map resource linking and operations view in Entrii backoffice.

Ticket scanner

Guides on setting up and using ticket scanners — web scanner, validation devices and check-in flows in Entrii.

Orders

Guides on orders in Entrii backoffice — lookup, refunds, status and customer service.

Topics

Themes

Communication

Guides on email, SMS, notification templates, documents and other customer communication.

Accounting

Guides on accounting setup, accounts, VAT, departments, revenue reports and finance in Entrii backoffice.

Events

Guides on events, concerts, performances and other time-bound programs with sessions.

Experiences

Guides on experiences, tours, activities and other programs customers can book or purchase.

Go-live

Release checklists and go-live guides before taking sites and integrations to production.

Order processing

Guides on order processing in Entrii backoffice — refunds, status changes, customer follow-up and other day-to-day order tasks.

Mobile

Guides on mobile ticket validation, web scanner and check-in solutions that run in the browser on phones and tablets.

Audience

Roles

Integration partners

Articles and resources for technical setup and configuration of integrations — for PCK dealers, IT partners and others implementing Entrii at the customer site.

Backoffice admin

Articles and resources for backoffice administration - for super users and advanced users

Frontdesk

Articles and resources on check-in, customer service and direct sales

Marketers

Articles and resources on templates, content, automation, customer data and integrations with third-party marketing tools.

Integrations

Access Controller

Articles and resources for access control with QR scanners, Access Controller hardware from Apility and gate pulse via Entrii backoffice.

DCI4WTP

Articles and resources for integrating with Axess DCI4WTP (Web Ticket Production).

Microsoft 365 Calendar

Articles and resources for integrating with Microsoft 365 (Outlook) via Microsoft Graph.

PCKasse

Articles and resources for PCKasse.

GetYourGuide

Articles and resources for the GetYourGuide Supplier API integration in Entrii.

GoTo HUB

Articles and resources for distribution and booking intake via the GoTo HUB marketplace.

Google Tag Manager

Articles and resources for GA4 ecommerce tracking via Google Tag Manager on Entrii storefronts.

Mobile Scanner

Articles and resources for the Mobile Validator integration — provisioning web scanner links and ticket validation in the mobile browser.